Refund policy
Thank you for shopping with us at Phoenyx Curios, an Australian-based numismatic, trading cards, and collectibles eCommerce store. We aim to provide high-quality products and excellent service. As many of our items are second-hand, often valued for their character rather than perfection, we understand the importance of customer satisfaction.
To ensure a positive experience, we have created the following return and refund policy:
Eligibility for Returns
- ✔ Returns will be accepted within 30 days of the customer receiving the item if you are not satisfied with your purchase. This excludes non-refundable items/products.
- ✔ All products must be returned in the same physical and collectible condition as received — free from additional wear or damage — and must include the original item and all associated packaging to be eligible for a refund. Products damaged in transit are handled under separate conditions.
Return Process
To initiate a return, please email us at contactus@phoenyxcurios.com.au with your order details and reason for return. You’ll also need the receipt or proof of purchase.
Return shipping is at the buyer’s expense, unless:
- The return is due to an error on our part (e.g. wrong item sent).
- The item was damaged during transit.
If your return is accepted, we will provide:
- Instructions on how to return the item.
Returns must be sent to:
PO Box 1139, Green Valley, NSW, 2168
Note: Items sent back without first requesting a return will not be accepted, meaning a refund will not be issued, and the item will NOT be reposted back to you.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The product is defective or damaged.
- You received the wrong item.
We will evaluate the issue and work towards a resolution as soon as possible.
Non-Refundable or Limited-Refund Items
Certain items may not be eligible for a refund or may have shorter return timeframes, including but not limited to:
- Mystery products.
- Precious metals (gold, silver, platinum, palladium).
- Clearance or sale items, which may be final sale unless otherwise stated.
- Trading Card Products
All Trading card products — including sealed, singles, slabs, sports cards, trading cards, entertainment cards, and collectible card items — are not eligible for change‑of‑mind returns. Returns are only accepted where required under Australian Consumer Law.
Preorders & Expressions of Interest (EOI)
Preorders and EOIs are treated as commitments to purchase at the time they are submitted. These purchase types are used to secure stock for upcoming releases and may involve supplier ordering, importation, and other non‑recoverable costs.
Preorders and EOIs may be cancelled prior to fulfilment; however, cancellations may be subject to restocking fees that cover administrative time, non‑refundable merchant fees, import duties, freight charges, and any other non‑recoverable costs incurred in sourcing your order. Products that fall under our non‑refundable categories cannot be cancelled once ordered or allocated.
If a supplier cannot fulfil your preorder or EOI allocation, affected quantities will be refunded promptly in accordance with this policy.
Once an EOI is invoiced, it is treated the same as a preorder.
Refund Process
- ✔ Once the returned item is received and inspected, refunds will be processed within 1-3 business days.
- ✔ Refunds will be issued to the original payment method used during purchase.
- ✔ If we have elected to cover the postage costs related to this return, we will also make payment of this cost to your nominated bank account via bank transfer using Osko payments. Please do not send us any bank account details until we have spoken with you to arrange this payment.
Important Notes:
- We recommend using a trackable shipping method for returns. We are not responsible for lost or damaged returns during transit.
- Items returned without original packaging may not qualify for a refund.
- If the return is due to a defect or our error, we will cover the return shipping cost which will be paid via Bank transfer using Osko payments as it is unable to be processed through the eCommerce platform.
If you have any questions, contact us at contactus@phoenyxcurios.com.au.
Payment Policy
Accepted Payment Methods
- ✔ Credit and Debit Cards (Visa, MasterCard, American Express)
- ✔ PayPal, Apple Pay, Google Pay
- ✔ Bank Transfers (contact us for details)
Pricing and Currency
All prices on our website are listed in AUD (Australian Dollars).
Prices do not include any applicable credit card processing fees. Any applicable card processing or handling fees will be clearly disclosed during checkout and applied to the total.
We reserve the right to change prices at any time without notice.
Refunds and Payment Disputes
If you experience any issues with payment processing, please contact us at contactus@phoenyxcurios.com.au to attempt to resolve the issue before disputing a charge with your bank.
We aim to resolve any concerns fairly and promptly. If you're unsatisfied with our resolution, we welcome further discussion and will work with you in good faith to find a satisfactory outcome.
By completing a purchase on Phoenyx Curios, you agree to our Return, Refund and Payment Policy.
Thank you for choosing Phoenyx Curios for your numismatic needs!