💰 Do we buy collections?

Yes — we buy individual items and full collections across all categories we handle, including:

• Coins & banknotes
• Trading card games, sports cards, and entertainment cards (Pokémon, One Piece, Disney, NRL, etc.)
• Modern collectibles & memorabilia
• Retail‑ready sealed and boxed products (TCG, numismatics, collectibles)

Each collection is individually assessed to confirm authenticity, and offers are made based on condition, content, and overall value.

🖥️ How assessments work

All collections begin with an online assessment.
This can be done via video call or photos/lists, depending on what’s easiest for you.

This initial review allows us to:

• Assess authenticity
• Identify categories and value tiers
• Provide an accurate expectation of next steps
• Determine whether an in‑person inspection is appropriate

All gold and silver items are tested using a Sigma Metalytics Precious Metal Verifier prior to purchase to confirm metal composition and authenticity.

For mixed‑category collections, a video call is strongly recommended so we can review everything clearly and efficiently.

Need more information?

Our full process is outlined on our Professional Appraisals page.

📩 Interested in selling to us, send us an email:

contactus@phoenyxcurios.com.au

or call us on:
0411 398 893

📦 How long does it take to process and ship my order?

We aim to fulfill and dispatch all orders within 3-5 business days, and all items are shipped via Australia Post Parcel Post with tracking.

📦 Need more info? View our Shipping Policy

💰 How much does shipping cost?

Standard Shipping Rates for tracked parcels sent via Australia Post Parcel Post

Orders under $100 - $9.95.
Orders over $100 with Signature on Delivery - $12.95.
Orders over $300 with Signature on Delivery + insurance - $22.95.

Estimated Delivery: 5 to 10 business days.

Express Shipping Rates for tracked parcels sent via Australia Post Express Parcel Post

Express orders under $100 - $18.95.
Express orders over $100 with Signature on Delivery - $21.95.
Express orders over $300 with Signature on Delivery + insurance - $31.95.

Estimated Delivery: 2 to 5 business days

For orders deemed high value, we may elect to send these via Courier or Freight methods other than Australia Post Parcel Post at our own discretion.

🚚 Do you offer free shipping?

Yes! Spend over $450, and we’ll cover the shipping and include Signature on Delivery! Your order will be sent via Australia Post Parcel Post with tracking, so you can shop with confidence.

🚚 Want more details? View our Shipping Policy

💳 Is my payment secure?

Absolutely! We take security seriously. Our website is powered by Shopify, using industry-standard encryption to protect your personal and payment information. Look for the security badges at the bottom of the page for extra peace of mind.

🔐 Privacy matters: Read our Privacy Policy

Where can I find all your Policies?

All of our Policies, including our Terms of Service, Privacy Policy, Shipping Policy, and Refund & Return Policy can be accessed via the links in the footer at the bottom of every page on our Site.

🔄 What is your return policy?

We accept returns within 30 days of purchase on most items. Returns are at the buyer’s expense unless we made a mistake—then we’ll make it right at no cost to you!

🔄 Returns & Refunds (Damaged Items)

If your items arrive damaged, please contact us as soon as possible with clear photos of:

• The parcel and packaging
• The shipping label
• The damaged item(s)

Once received, we will review the evidence and advise the next steps.

Please note: all damage claims are assessed individually.

We may request additional photos, videos, or information to verify the claim before a return or refund is approved. Items must be returned in the same condition they were received for any claim to proceed.

🔄 Learn more: Read our Refund & Return Policy

✅ Do you guarantee the authenticity of your items?

Yes — we only sell genuine coins, banknotes, trading cards, collectibles, and sealed products.

Every item we offer is verified for authenticity and accuracy before being listed for sale.

If you ever have concerns about an item you’ve purchased, contact us and we’ll be happy to assist with verification or clarification.

If, after review, you’re still not satisfied, a full refund may be offered at our discretion, with all evidence considered.

We value accuracy, authenticity, and truthfulness, and we take pride in offering only genuine articles.

🔍 Need verification? Just ask.

If you believe an item you purchased from us is not authentic, please contact us as soon as possible.

🔄 Are your items brand new or pre-owned?

Most of our items are pre-owned, often valued for their history, rarity, and character rather than perfection. While we provide clear images and detailed descriptions, signs of age or handling may be present.

As a rule of thumb, it is best to assume all items are pre-owned, while we do purchase directly from Royal Australian Mint and Perth Mint Authorised Dealers, we often acquire new releases through the purchase of customer collections.

If you have any concerns or need more information, feel free to reach out—we’re always happy to help ensure you’re confident in your purchase.

At Phoenyx Curios, we provide a range of services tailored to collectors of all levels:

• Buying & Selling – Whether you're adding to your collection or selling pieces, we offer a seamless, professional experience.

• Numismatic Guidance – Insightful guidance for collectors at every stage, from beginners to seasoned numismatists.

• Valuations & Appraisals – Accurate, professional valuations for coins and collectibles.

• Sourcing Products – Looking for something specific? We’ll help you source those hard-to-find pieces.

• Numismatic Auction Services – Explore, sell, and purchase rare and valuable items through our Auction House affiliates carefully curated online auctions.

• Online Retail Sales, Auctions & Giveaways – Join our Social Media Channels to stay up to date on the latest.

📍 Where are you located?

We are based in Sydney, NSW.

All collections begin with an online or phone assessment.

Once authenticity and value have been confirmed, we can advise the most suitable next steps for your location and collection size.

🌏 Can you assist me if I'm in a different state?

Yes — absolutely.

Because all collections begin with an online or phone assessment (via video call, photos, or lists), we can assist sellers in any state without needing to meet in person first.

We are also expanding our interstate trade show presence, which allows us to meet sellers in other states more frequently. If you’d like to know when we’ll be near you, check our Events page or contact us directly and we’ll guide you through the best way to proceed.

🧭 In‑person inspections

In‑person inspections are only arranged after an offer has been made and accepted.

This ensures both parties have a clear understanding of the collection before meeting in person.

We can meet:

• At trade shows we attend
• At a location of your preference (arranged after offer acceptance)

📦 Smaller collections

Smaller collections are typically handled entirely online.

Items can be sent to us via tracked postage or in-person at trade shows.

📦 Larger collections

For larger collections, in‑person collection may be offered at our discretion.

This is assessed by our business and depends on the confirmed value of the collection after the initial online or phone assessment.

If travel is not the best option for your location, we can recommend reputable local businesses or association members who may be able to assist you more conveniently.

You’re also welcome to meet us in person at any trade show we attend, where handover can be arranged safely and securely.

💬 I have more questions, how can I contact you?

We’re here to help! Reach out via:

📧 Email:

contactus@phoenyxcurios.com.au

📞 Phone: 0411 398 893

📱 TikTok: @phoenyxcurios
📘 Facebook: Phoenyx Curios
📷 Instagram: @phoenyxcurios

or use the Contact Form below!