📦 How long does it take to process and ship my order?

We aim to fulfill and dispatch all orders within 3-5 business days, and all items are shipped via Australia Post Parcel Post with tracking.

📦 Need more info? View our Shipping Policy

💰 How much does shipping cost?

Standard Shipping Rates for tracked parcels sent via Australia Post Parcel Post

Orders under $100 - $9.95.
Orders over $100 with Signature on Delivery - $12.95.
Orders over $300 with SOD + insurance - $22.95.

Estimated Delivery: 5 to 10 business days.

Express Shipping Rates for tracked parcels sent via Australia Post Express Parcel Post

Express orders under $100 - $18.95.
Express orders over $100 with Signature on Delivery - $21.95.
Express orders over $300 with SOD + insurance - $31.95.

Estimated Delivery: 2 to 5 business days

For orders deemed high value, we may elect to send these via Courier or Freight methods other than Australia Post Parcel Post at our own discretion.

🚚 Do you offer free shipping?

Yes! Spend over $450, and we’ll cover the shipping and include Signature on Delivery! Your order will be sent via Australia Post Parcel Post with tracking, so you can shop with confidence.

🚚 Want more details? View our Shipping Policy

🔄 What is your return policy?

We accept returns within 30 days of purchase on most items. Returns are at the buyer’s expense unless we made a mistake—then we’ll make it right at no cost to you!

🔄 Learn more: Read our Refund & Return Policy

💳 Is my payment secure?

Absolutely! We take security seriously. Our website is powered by Shopify, using industry-standard encryption to protect your personal and payment information. Look for the security badges at the bottom of the page for extra peace of mind.

🔐 Privacy matters: Read our Privacy Policy

Where can I find all your Policies?

All of our Policies, including our Terms of Service, Privacy Policy, Shipping Policy, and Refund & Return Policy can be accessed via the links in the footer at the bottom of every page on our Site.

✅ Do you guarantee the authenticity of your coins and banknotes?

Yes! We only sell genuine numismatic items and stand by the authenticity of every piece we offer. If you ever have concerns, contact us—we're happy to help!

🔍 Need verification? Just ask!

If you have purchased an item from us, that you believe not to be authentic, please contact us!

🔄 Are your items brand new or pre-owned?

Most of our items are pre-owned, often valued for their history, rarity, and character rather than perfection. While we provide clear images and detailed descriptions, signs of age or handling may be present.

As a rule of thumb, it is best to assume all items are pre-owned, while we do purchase directly from Royal Australian Mint and Perth Mint Authorised Dealers, we often acquire new releases through the purchase of customer collections.

If you have any concerns or need more information, feel free to reach out—we’re always happy to help ensure you’re confident in your purchase.

At Phoenyx Curios, we provide a range of services tailored to collectors of all levels:

• Buying & Selling – Whether you're adding to your collection or selling pieces, we offer a seamless, professional experience.

• Numismatic Advice – Insightful guidance for collectors at every stage, from beginners to seasoned numismatists.

• Valuations & Appraisals – Accurate, professional valuations for coins and collectibles.

• Sourcing Products – Looking for something specific? We’ll help you source those hard-to-find pieces.

• Numismatic Auction Services – Explore, sell, and purchase rare and valuable items through our Auction House affiliates carefully curated online auctions.

• Online Retail Sales, Auctions & Giveaways – Join our Social Media Channels to stay up to date on the latest.

💰 Do you buy coins and banknotes?

Yes! We buy collections and individual pieces of coins, banknotes, and other numismatic items. If you have something to sell, reach out to us for a valuation.

📩 Sell to us:

contactus@phoenyxcurios.com.au

📍 Where are you located?

We are located in Sydney, NSW.

For high value collections, we offer the convenience of traveling to your location for in-person appraisals within New South Wales and interstate.

For smaller collections we offer online appraisals, can travel locally for collection or request collections be sent to us via tracked Postage.

For mid-range collections, we're happy to cover greater distances. For those residing interstate, feel free to contact us — we’re happy to assist remotely.

💬 I have more questions, how can I contact you?

We’re here to help! Reach out via:

📧 Email:

contactus@phoenyxcurios.com.au

📞 Phone: 0411 398 893

📱 TikTok: @phoenyxcurios
📘 Facebook: Phoenyx Curios
📷 Instagram: @phoenyxcurios

or use the Contact Form below!